I am trying to get used to OTRS (6) and found an obstacle.
I would like to achieve that the time stamps are not visible in the ticket (see picture).
So far, I have tried to edit settings via the web interface without success.
Furthermore, I also tried to edit some config files through the console. However, this brought no change.
The files or settings I suspected were:
- DynamicField Options
also config-Files which are located in the /Kernel/Output/HTML/Templates/Standard directory
But since editing the files has brought no change, I wanted to know if someone knows what file or setting I have to edit to achieve my desired goal.
Currently running OTRS 6.0.7 on a VM-Ware with Ubuntu 18.04 and MySQL.
Thanks in advance