Thanks for reply Root,
I want to have 3 different dynamic field with a dropdown, I know how to grey they out for different users(using different queue) what I'm struggling now is with: How to specify a sub-queue in Match settings properties Ticket Queue?
The structure looks like
main queue : Accounts:
split in 3 team :
Purchase Team, Sales Team and Finance Team,
then each team split into individual structure lets call them
Alpha Bravo Charlie, one two three, and last team is A B C
How to specify path name to exact queue?
Accounts_Purchase_Team_Alpha -> and select exact match? didn't work
People from Accounts team and Sales team still can make selection in dynamic field
Below ACL stopping people from other Department making selection in DynamicField, I want to achieve same for people from different team in Account but not sure how.
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