Administration TAB disappeared

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lfregnani
OTRS newbie
Posts: 6
Joined: 24 Jul 2017, 21:59
OTRS Version?: 5.0.23
Real Name: Leonardo Fregnani
Company: Lojas Avenida S.A.

Administration TAB disappeared

Postby lfregnani » 24 Jul 2017, 23:31

Hello,

I am Leonardo and a novice in the OTRS system, during the configuration of groups I ended up inactivating the Admin group, with that, the administration tab disappeared from the administrative users and I can not reactivate it.

Can anyone help me re-design it without needing me to reset the server and start all over again?

Thanks,
Leonardo.

wurzel
OTRS guru
Posts: 2214
Joined: 08 Jul 2010, 22:25
OTRS Version?: 6.0.x

Re: Administration TAB disappeared

Postby wurzel » 25 Jul 2017, 08:59

Hi,

Check groups table,

Code: Select all

SELECT * FROM groups;



there should be a group named admin with ID=2
if not, rename the group to "admin"

delete the caches

Code: Select all

 /opt/otrs/bin/otrs.Console.pl Maint::Cache::Delete


check your admin access, if it is not working

move /opt/otrs/Kernel/Config/ZZZAuto.pm

Code: Select all

/opt/otrs/bin/otrs.Console.pl Maint::Config::Rebuild


regards
Florian
    OTRS 6.0.x, LAMP LIVE auf Debian 9
    OTRS Business Solution™ 5 Managed Silver

    -- ich gebe keine Unterstützung für die Windows Installation :-) I don't support Windows installations :)
    Ich beantworte keine Forums-Fragen PN - No PN please

    I won't answer to unfriendly users any more. A greeting and regards are just polite.

    lfregnani
    OTRS newbie
    Posts: 6
    Joined: 24 Jul 2017, 21:59
    OTRS Version?: 5.0.23
    Real Name: Leonardo Fregnani
    Company: Lojas Avenida S.A.

    Re: Administration TAB disappeared

    Postby lfregnani » 26 Jul 2017, 22:04

    Hello, Florian!

    Thanks for answering.
    I did as instructed, but it did not work.
    The Admin group is in id=2, I noticed that the valid_id field was with values ​​2 (I assume this value corresponds to inactive), so I changed the field values ​​to 1, even though the tab did not enable for users.

    reguards.
    Leonardo


    table_groups.png
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    reneeb
    OTRS guru
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    Re: Administration TAB disappeared

    Postby reneeb » 14 Aug 2017, 09:28

    Is this solved now? After you have changed the valid_id in the database you did not delete the cache, did you? But now the cache should be recreated...
    Perl / OTRS development: http://perl-services.de
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    lfregnani
    OTRS newbie
    Posts: 6
    Joined: 24 Jul 2017, 21:59
    OTRS Version?: 5.0.23
    Real Name: Leonardo Fregnani
    Company: Lojas Avenida S.A.

    Re: Administration TAB disappeared

    Postby lfregnani » 14 Nov 2017, 21:15

    Thanks it works.


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