I use DynamicFieldITSMConfigItem add-on from Cape-it (version 5.0.9).
In a ticket notification, I'm trying to filter tickets using a dynamic field of type ITSMConfigItem. Under Edit Notification form, the field has no autocomplete. Also the form accept no value no matter what I try to set as a filter. After saving the form and reopen the notification, the field is blank. I've tryed the config item ID, Number and Name with no success. Looks like the DynamicFieldITSMConfigItem add-on has no implementation at all to use this kind of dynamic field as a ticket filter when defining a ticket notification. I'm quite surprised, since older versions of this add-on for OTRS 4 did offer the possibility to select config items in order to filter tickets and create more specific notifications.
Does anyone have addressed this issue?
Thanks in advance.
Last edited by nedmaj
on 11 Aug 2017, 15:53, edited 1 time in total.
OS: CentOS 6.5
Database: Oracle 12.1
DW Database: PostgreSQL
User database and auth module: LDAP (Active Directory)
Mail server: Microsoft Exchange
Sendmail module: Sendmail (Postfix)
3rd party packages: Yes
Number of agents: 450
Number of customers: 20000
Number of CIs: 30000