Hi
i've migrate from OTRS 4 to OTRS 5. Now when i open a ticket with an email the field "a_from" of the table article is set with the email of the customer.
How can i set it to the sender of the mail?
Thanks for your help
Filed a_from of table Article
Moderator: crythias
Re: Filed a_from of table Article
the field always contains the sender (which normally is the customer)
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Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com