Article transfer

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colladl
Znuny newbie
Posts: 4
Joined: 27 Apr 2017, 15:55
Znuny Version: OTRS 5
Company: City Of Pittsburgh

Article transfer

Post by colladl »

Hi folks,
I am looking far a way to make a new ticket while keeping the old tickets article and information. Is there a possible way that I could do this in the process flows area without using the database?

Any help is appreciated.

Thanks .
root
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Re: Article transfer

Post by root »

What exactly do you want? Move articles to a new ticket?
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
colladl
Znuny newbie
Posts: 4
Joined: 27 Apr 2017, 15:55
Znuny Version: OTRS 5
Company: City Of Pittsburgh

Re: Article transfer

Post by colladl »

Basically I am trying to move one article to another ticket while still keeping the other ticket.
root
Administrator
Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
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Re: Article transfer

Post by root »

To a new ticket or an existing one?
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
colladl
Znuny newbie
Posts: 4
Joined: 27 Apr 2017, 15:55
Znuny Version: OTRS 5
Company: City Of Pittsburgh

Re: Article transfer

Post by colladl »

I would like to create a new ticket and transfer the article from a previous ticket to that one.
root
Administrator
Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: Article transfer

Post by root »

No way to move the article, only to copy by splitting with the selected article.
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
reneeb
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Joined: 13 Mar 2011, 09:54
Znuny Version: 6.0.x
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Re: Article transfer

Post by reneeb »

Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
colladl
Znuny newbie
Posts: 4
Joined: 27 Apr 2017, 15:55
Znuny Version: OTRS 5
Company: City Of Pittsburgh

Re: Article transfer

Post by colladl »

Thank you!! The new extension is that something I can just download and it be compatible or will i have to download other stuff to make it work?
reneeb
Znuny guru
Posts: 5018
Joined: 13 Mar 2011, 09:54
Znuny Version: 6.0.x
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Re: Article transfer

Post by reneeb »

Just download and install it with the package manager.
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
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