Hi all,
I found out in the log "User: root@localhost authentication with wrong Pw!!! (Method: sha256, REMOTE_ADDR: AAA.BBB.CCC.DDD)"
The remote address is server itself. As per below topic and going thorough the file system, it is because of the SupportDataCollector
viewtopic.php?t=28552
However, since we enabled the ''PasswordMaxLoginFailed'' at Password policy, the root@localhost got locked out.
I only have 3 solution now,
1) disable PasswordMaxLoginFailed
2) change root@localhost username
3) change the user as someone else account instead of root@localhost at $OTRS_HOME/Kernel/System/SupportDataCollector/Plugin/OTRS/DefaultUser.pm
Any additional idea ?
Thanks
[Help] User: root@localhost authentication with wrong Pw!!!
Moderator: crythias
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- Znuny superhero
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[Help] User: root@localhost authentication with wrong Pw!!!
Last edited by skullz on 24 Mar 2017, 14:27, edited 1 time in total.
Re: [Help] User: root@localhost authentication with wrong Pw!!!
as root@localhost should not be used to work with and the password can be reset by another admin, I see no issue here.
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"Testing": ((OTRS Community Edition)) and git Master
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Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny superhero
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Re: [Help] User: root@localhost authentication with wrong Pw!!!
Thanks for the reply,jojo wrote:as root@localhost should not be used to work with and the password can be reset by another admin, I see no issue here.
yes..totally no issue as based on technical point..
However, based on logic point, this is an issue..
For example, in ticket history, value set by generic agent (or maybe another process) is executed by 'root@localhost.
How come root@localhost still working but the account is invalid ?'
Re: [Help] User: root@localhost authentication with wrong Pw!!!
locking it would set him to invalid_tmp and not invalid
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny superhero
- Posts: 618
- Joined: 24 Feb 2012, 03:58
- Znuny Version: LTS and Features
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Re: [Help] User: root@localhost authentication with wrong Pw!!!
opss..i mean invalid_tmp..but still it indicates invalidjojo wrote:locking it would set him to invalid_tmp and not invalid