Ticket Deadline
Moderator: crythias
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baxta26
- Znuny newbie
- Posts: 2
- Joined: 13 Feb 2012, 08:49
- Znuny Version: 3.0.11
- Real Name: Giorgi Bakhtadze
Ticket Deadline
Hi Could Anyone help me? I want to assign deadline to ticket and I want to receive Email when this deadline expires, how can I do this?
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yuri0001
- Znuny superhero
- Posts: 631
- Joined: 17 Mar 2011, 14:40
- Znuny Version: 5.0.6
- Real Name: Yuri Kolesnikov
- Location: Russia
Re: Ticket Deadline
Give this ticket "pending reminder" state and deadline in special next date field & check checkbox for it. Set notification for this event.
Sorry my bad English.
Sorry my bad English.
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
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baxta26
- Znuny newbie
- Posts: 2
- Joined: 13 Feb 2012, 08:49
- Znuny Version: 3.0.11
- Real Name: Giorgi Bakhtadze
Re: Ticket Deadline
where is next date field? I could not find it, 
you can post in Russian no problem, or if you can Email me, g.bakhtadze@gmail.com i will submit than solution here
you can post in Russian no problem, or if you can Email me, g.bakhtadze@gmail.com i will submit than solution here-
yuri0001
- Znuny superhero
- Posts: 631
- Joined: 17 Mar 2011, 14:40
- Znuny Version: 5.0.6
- Real Name: Yuri Kolesnikov
- Location: Russia
Re: Ticket Deadline
See your e-mail/
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)