How to hide/disable CompanyTicket form customer pannel

Moderator: crythias

How to hide/disable CompanyTicket form customer pannel

Postby shivendra » 28 Nov 2012, 11:33

i need to disable CompanyTicket from Customer pannel but how can i do this.
i checked sysconf in admin under
CustomerFrontend::Module###CustomerTicketOverview

but when is uncheck this then customer cant see pannel.error shows.
so how can i do it..any help
shivendra
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Re: How to hide/disable CompanyTicket form customer pannel

Postby crythias » 28 Nov 2012, 15:05

Use group membership. viewtopic.php?f=60&t=7531
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Re: How to hide/disable CompanyTicket form customer pannel

Postby shivendra » 29 Nov 2012, 14:08

http://wiki.otterhub.org/index.php?titl ... Membership

i got this lik but i did not got coding given in link for Config.pm
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Re: How to hide/disable CompanyTicket form customer pannel

Postby shivendra » 29 Nov 2012, 14:15

i removed link from CustomerFrontend::Module###CustomerTicketOverview

inside Comapny Ticket
Link field- Action=CustomerTicketOverview;Subaction=CompanyTickets

and saved it disable company link...
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Re: How to hide/disable CompanyTicket form customer pannel

Postby crythias » 29 Nov 2012, 14:39

That is overkill. All you had to do was add a group to Company Ticket in Module Registration.
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Re: How to hide/disable CompanyTicket form customer pannel

Postby shivendra » 30 Nov 2012, 06:57

crythias wrote:That is overkill. All you had to do was add a group to Company Ticket in Module Registration.



Overkill ? what it means?
and how can i do it.can you please give step as iam new in otrs and dont know more in conf.
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Re: How to hide/disable CompanyTicket form customer pannel

Postby crythias » 30 Nov 2012, 15:20

overkill is a term that means "too much work applied to accomplish a task" As in, turning off a circuit breaker to turn off a lightbulb. Yes, the light is off, but all you needed to do was turn the light switch off.

Go to SysConfig in the Admin section
find
CustomerFrontend::Module###CustomerTicketOverview
Click the (+) under Group. for Company Tickets
Save.
CompanyTickets.jpg
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Re: How to hide/disable CompanyTicket form customer pannel

Postby shivendra » 01 Dec 2012, 08:30

Actually i did the same changes but some thing went wrong. but now i again undo the setting and done changes .
Now its working.

Thanks alot.

one thing more how can we put customer id name as signature in Text body.
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Re: How to hide/disable CompanyTicket form customer pannel

Postby yuri0001 » 01 Dec 2012, 14:43

Or click on (-) below "AccessKey". It disable displaying Customer Company Tickets for ALL customers - without group membership - if you need that. :?
Best regards Yuri Kolesnikov
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SUSE 13, MySQL 5.xx(productive)
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