overkill is a term that means "too much work applied to accomplish a task" As in, turning off a circuit breaker to turn off a lightbulb. Yes, the light is off, but all you needed to do was turn the light switch off.
Go to SysConfig in the Admin section
Click the (+) under Group. for Company Tickets
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OTRS 4.0.x (private/testing/public) on Linux with MySQL database. Also on github.
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