Dont create your support topics here! No new topics with questions allowed!
Moderator: crythias
Forum rules
Dont create your support topics here! No new topics with questions allowed!
crythias
Moderator
Posts: 10169 Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
Contact:
Post
by crythias » 14 Aug 2020, 01:16
https://github.com/OTRS/otrs/blob/1f692 ... oom.tt#L68
Code: Select all
[% Data.Hook %][% Config('Ticket::HookDivider') %][% Data.TicketNumber %] — [% Data.Title | html %]
change "yourdomain" in the following to
Code: Select all
[% Data.Hook %][% Config('Ticket::HookDivider') %]<a href="https://yourdomain/otrs/index.pl?Action=AgentTicketZoom;TicketNumber=[% Data.TicketNumber %]">[% Data.TicketNumber %]</a> — [% Data.Title | html %]
So now you can scrape it to paste it in chat, teams, email ...
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please
edit your signature to include your
OTRS version , Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
VCSousa
Znuny newbie
Posts: 62 Joined: 05 Feb 2020, 17:45
Znuny Version: OTRS6
Real Name: Ruben Sousa
Company: Zolve - Logistic and Transport, S.A.
Post
by VCSousa » 14 Aug 2020, 11:26
Hi,
Thanks by this "tweak". It's very usefull.
Just a note, if you have your otrs in HTTP and not HTTPS, you have to change it too.
skullz
Znuny superhero
Posts: 629 Joined: 24 Feb 2012, 03:58
Znuny Version: LTS and Features
Real Name: Mo Azfar
Location: Kuala Lumpur, MY
Contact:
Post
by skullz » 19 Aug 2020, 16:28
Simple and great tutorial..
we also can query the base url from configuration
Code: Select all
[% Data.Hook %][% Config('Ticket::HookDivider') %]<a href="[% Config('HttpType') %]://[% Config('FQDN') %]/[% Config('ScriptAlias') %]index.pl?Action=AgentTicketZoom;TicketNumber=[% Data.TicketNumber %]">[% Data.TicketNumber %]</a> — [% Data.Title | html %]
Last edited by
skullz on 19 Aug 2020, 16:28, edited 1 time in total.