Pull Additional Customer Data into Dynamic Field for Process Ticket

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5of5
OTRS newbie
Posts: 24
Joined: 24 Feb 2017, 18:37
OTRS Version?: 5.0.16
Real Name: Tom Stiffler
Company: Concurrent Technology Corp.

Pull Additional Customer Data into Dynamic Field for Process Ticket

Postby 5of5 » 28 Mar 2017, 17:57

Here is a step-by-step PDF on pulling LDAP Customer data into a dynamic field that can be used in a Process Ticket. It took us a couple of days to figure this out, so I hope it helps save you some time while working on your implementation. These notes are from v5.0.16. Feel free to message me if you have any questions.
LDAP fields available in process ticket.pdf
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