Hi. When I have to search through Config Item's of a certain tipe, some of them don't have a name, and it's not simple to search for it's number.
Can I customize the search page so that I can search more fields for that specific CI or for all kind of CI's.
Thanks in advance
Regards
Bruno Barosa
Can I Customize the ConfigItem Search? [Solved]
Moderator: crythias
Can I Customize the ConfigItem Search? [Solved]
Last edited by Amukinado on 06 Jul 2010, 10:52, edited 1 time in total.
OTRS V3.2.8 - ITSM 3.2.6 - Cent OS 5.9x64
Re: Can I Customize the ConfigItem Search?
Hello!!!
I've been navigating through the sysconfig but can't find nothing that changes the Config Item Search Options... No one with more information?
Regards
Bruno
I've been navigating through the sysconfig but can't find nothing that changes the Config Item Search Options... No one with more information?
Regards
Bruno
OTRS V3.2.8 - ITSM 3.2.6 - Cent OS 5.9x64
Re: Can I Customize the ConfigItem Search?
It is done in the declaration of the Config Item Classes.
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: Can I Customize the ConfigItem Search?
Hi. Thank u for your reply.
If you are talking about the "Searchable=>1", that's not it. This allows you to search a pre defined value stored on the DB, to input on that specified field. It doesn't changes the search page when you click on Config Item>Search. Well at least, I couldn't do it that way.
Any more ideas?
Regards
Bruno
If you are talking about the "Searchable=>1", that's not it. This allows you to search a pre defined value stored on the DB, to input on that specified field. It doesn't changes the search page when you click on Config Item>Search. Well at least, I couldn't do it that way.
Any more ideas?
Regards
Bruno
OTRS V3.2.8 - ITSM 3.2.6 - Cent OS 5.9x64
Re: Can I Customize the ConfigItem Search?
I'm sorry... you are just soooooo right! lol!
Retested it. Working. Thank you.
Retested it. Working. Thank you.
OTRS V3.2.8 - ITSM 3.2.6 - Cent OS 5.9x64
Re: Can I Customize the ConfigItem Search? [Solved]
Is there a way to put the custom search field above the Deplyoment State and Incident State?
Regards
Bruno
Regards
Bruno
OTRS V3.2.8 - ITSM 3.2.6 - Cent OS 5.9x64