Hi all.
After updating to 6.5.8 I get this error, each 4 minutes:
ERROR: OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker-73 Perl: 5.30.0 OS: linux Time: Tue May 7 14:04:09 2024
Message: Need ID or Name!
Traceback (552033):
Module: Kernel::System::State::StateGet Line: 151
Module: Kernel::System::Ticket::TicketSearch::TicketSearch Line: 678
Module: Kernel::System::Ticket::RebuildEscalationIndex Line: 956
Module: (eval) Line: 143
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 122
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 236
Module: (eval) Line: 332
Module: main::Start Line: 332
Module: bin/otrs.Daemon.pl Line: 153
Could be a state no longer exists (or renamed)? But how can I find it?
Thanks
[SOLVED] error "Message: Need ID or Name!" each 4 minutes
Moderator: crythias
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- Znuny newbie
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[SOLVED] error "Message: Need ID or Name!" each 4 minutes
Last edited by rodolfor on 13 May 2024, 10:41, edited 1 time in total.
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Re: error "Message: Need ID or Name!" each 4 minutes
Hi,
I would start by exporting the system configuration and searching for the term 'State'. This might show you all the places where states are used and where you have a changed value.
- Roy
I would start by exporting the system configuration and searching for the term 'State'. This might show you all the places where states are used and where you have a changed value.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
- Znuny newbie
- Posts: 95
- Joined: 11 Jun 2020, 14:56
- Znuny Version: 6.5.8
- Real Name: Rodolfo Rughi
- Company: none
Re: error "Message: Need ID or Name!" each 4 minutes
I found the guilty in EscalationSuspendStates.
Thanks!
Rod
Thanks!
Rod