How to disable event handlers?

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unige
Znuny newbie
Posts: 2
Joined: 23 Nov 2023, 16:41
Znuny Version: 6.4.5
Real Name: Marco Ferrante

How to disable event handlers?

Post by unige »

Hi,
I want to disable a system event handler (specifically Kernel::System::CustomerUser::Event::TicketUpdate, because if a customer user moves from CompanyA to CompanyB, his tickets must remain assigned to CompanyA, not follow him to CompanyB) .
But I don't find any specific switch for it and seems to me that disabling the module form the SysConfig has no effect.
Giving a first glance to the code, I don't see a check for IsValid before running the event handler.

Any clue?
alexus
Znuny wizard
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Joined: 20 Sep 2010, 16:54
Znuny Version: OTRS 6 CE
Real Name: Alexey Yusov
Company: Radiant System Group s.r.o
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Re: How to disable event handlers?

Post by alexus »

Hi,

Try to disable this CustomerUser::EventModulePost###2300-UpdateTickets in SysConfig
Alexey Yusov

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unige
Znuny newbie
Posts: 2
Joined: 23 Nov 2023, 16:41
Znuny Version: 6.4.5
Real Name: Marco Ferrante

Re: How to disable event handlers?

Post by unige »

It works,
thank you.
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