Error fetching emails

[guilhermemeijomil]

Hello, I'm getting an error message when fetching emails on OTRS 3.38

MAPS: Auth for user xxxxxxxx/outlook.office365.com failed!

Code: Select all

Backend ERROR: OTRS-CGI-35 Perl: 5.10.1 OS: linux Time: Wed Oct 19 12:11:35 2022 Message: IMAPS: Auth for user ams.fgc@sqltech.com.br/outlook.office365.com failed! RemoteAddress: 172.22.1.2 RequestURI: /otrs/index.pl?Action=AdminMailAccount;Subaction=Run;ID=12;ChallengeToken=E5vp7OHVotWcecHRidj3MOFBPXnBjoRV; Traceback (1798): Module: Kernel::System::MailAccount::IMAP::_Fetch (OTRS 3.3.8) Line: 124 Module: Kernel::System::MailAccount::IMAP::Fetch (OTRS 3.3.8) Line: 77 Module: Kernel::System::MailAccount::MailAccountFetch (OTRS 3.3.8) Line: 427 Module: Kernel::Modules::AdminMailAccount::Run (OTRS 3.3.8) Line: 64 Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.8) Line: 871 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41 Module: (eval) (v1.99) Line: 204 Module: ModPerl::RegistryCooker::run (v1.99) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31

[root]

Hi,

Pretty simple. Authentication failed with outlook.office365.com could indicate:

- wrong username
- wrong password
- access method (IMAP/POP3) not enabled for the mailbox
- not using modern authentication (OAuth 2)

My guess is the last one

- Roy

[guilhermemeijomil]

Hi,

Pretty simple. Authentication failed with outlook.office365.com could indicate:

- wrong username
- wrong password
- access method (IMAP/POP3) not enabled for the mailbox
- not using modern authentication (OAuth 2)

My guess is the last one

- Roy

Hi Roy, thanks for answering,

I already checked username and password and the IMAP is enabled in exchange.

And also, I just checked and the modern authentication is enabled on 365 admin center.

[root]

And also, I just checked and the modern authentication is enabled on 365 admin center.

Since your profile states you are using OTRS 3.3 have you checked that the account is available with basic authentication? Modern authentication is not supported with this version.

- Roy

[guilhermemeijomil]

And also, I just checked and the modern authentication is enabled on 365 admin center.

Since your profile states you are using OTRS 3.3 have you checked that the account is available with basic authentication? Modern authentication is not supported with this version.

- Roy

Yes, I'm running the 3.3.8 version, but it was working fine untill 1 week ago with the modern authentication activated.

[root]

]Yes, I'm running the 3.3.8 version, but it was working fine untill 1 week ago with the modern authentication activated.

Hi,

I'm pretty sure you get it wrong. Your version does not use modern authentication, you need basic authentication. I recommend reading this: https://techcommunity.microsoft.com/t5/ ... -p/3609437

You can re-enable basic authentication once. Besides this, you should plan and execute a migration to a version which supports modern authentication.

- Roy

[guilhermemeijomil]

]Yes, I'm running the 3.3.8 version, but it was working fine untill 1 week ago with the modern authentication activated.

Hi,

I'm pretty sure you get it wrong. Your version does not use modern authentication, you need basic authentication. I recommend reading this: https://techcommunity.microsoft.com/t5/ ... -p/3609437

You can re-enable basic authentication once. Besides this, you should plan and execute a migration to a version which supports modern authentication.

- Roy

I got it, I'm updating my OTRS version right now, thank you Roy!