Dear Team,
We need your assistance that how can we take the backup of generic agent and restore it to another system.
We have more than 50 jobs that are running in the system. We tried to restored the same by taken the otrs backup however the generic agent jobs are not restored.
Kindly help us on this.
Regards,
Sathish Kumar T
need help on Generic agent backup and restore
Moderator: crythias
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- Znuny newbie
- Posts: 13
- Joined: 11 Jul 2016, 13:26
- Znuny Version: OTRS 6 Patch Level 1
- Real Name: sathish kumar t
- Company: Inspirisys Solution Ltd
need help on Generic agent backup and restore
Thanks & Regards,
Sathish Kumar T
Sathish Kumar T
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- Znuny guru
- Posts: 2210
- Joined: 13 Mar 2014, 09:16
- Znuny Version: 6.0.14
- Real Name: Rolf Straub
Re: need help on Generic agent backup and restore
Hey,
maybe with a small standalone script attaching to the API directly?
So that you can use this object:
http://doc.otrs.com/doc/api/otrs/6.0/Pe ... nt.pm.html
and "Get" from the original/production system and update on the backup server if they differ.
maybe with a small standalone script attaching to the API directly?
So that you can use this object:
http://doc.otrs.com/doc/api/otrs/6.0/Pe ... nt.pm.html
and "Get" from the original/production system and update on the backup server if they differ.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
Re: need help on Generic agent backup and restore
Are small standalone scripts able to cause unexpected errors somewhere else?
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- Znuny guru
- Posts: 2210
- Joined: 13 Mar 2014, 09:16
- Znuny Version: 6.0.14
- Real Name: Rolf Straub
Re: need help on Generic agent backup and restore
Define unexpected If you do only use "get/read" on the production", nothing should happen.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS