OTRS administrator audit trail

Moderator: crythias

Post Reply
Mazowinski
Znuny newbie
Posts: 28
Joined: 19 Feb 2018, 14:04
Znuny Version: OTRS VERSION 6
Real Name: Denis Kalega
Company: BRAC Finace Ltd

OTRS administrator audit trail

Post by Mazowinski »

Hello team,

Does OTRS have an administrator audit trail to show changes made by the admin
jojo
Znuny guru
Posts: 15019
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: OTRS administrator audit trail

Post by jojo »

Some of the changes are logged to the Syslog. The Sysconfig has an Audit log in OTRS but not in the ((OTRS)) community edition
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Mazowinski
Znuny newbie
Posts: 28
Joined: 19 Feb 2018, 14:04
Znuny Version: OTRS VERSION 6
Real Name: Denis Kalega
Company: BRAC Finace Ltd

Re: OTRS administrator audit trail

Post by Mazowinski »

Thanks Jojo
vincentdelapaz
Znuny newbie
Posts: 3
Joined: 23 May 2018, 16:08
Znuny Version: OTRS 6.03
Real Name: Vincent Dela Paz
Company: SlashdotPH

Re: OTRS administrator audit trail

Post by vincentdelapaz »

Good day,

In-line with the inquiry,

jojo wrote: 02 May 2018, 11:52 Some of the changes are logged to the Syslog. The Sysconfig has an Audit log in OTRS but not in the ((OTRS)) community edition
Does upgrading to Business Solution provide audit logs for users and admins? thanks
jojo
Znuny guru
Posts: 15019
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: OTRS administrator audit trail

Post by jojo »

Actually only for SysConfig
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Post Reply