Hello Team,
I would like to restrict agent access to certain queues using ACLs
Any insight on how to do that
Access Control List for Agent queue access
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Re: Access Control List for Agent queue access
Why don't you use groups/roles?
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Re: Access Control List for Agent queue access
this is done via permissions not via ACL
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Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny newbie
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Re: Access Control List for Agent queue access
i created a new group and all agents are under this group but with different roles.
is there any way i can configure roles to queues for agents to access only specific queues within the same group
is there any way i can configure roles to queues for agents to access only specific queues within the same group