Access Control List for Agent queue access

Moderator: crythias

Post Reply
Mazowinski
Znuny newbie
Posts: 28
Joined: 19 Feb 2018, 14:04
Znuny Version: OTRS VERSION 6
Real Name: Denis Kalega
Company: BRAC Finace Ltd

Access Control List for Agent queue access

Post by Mazowinski »

Hello Team,

I would like to restrict agent access to certain queues using ACLs
Any insight on how to do that
reneeb
Znuny guru
Posts: 5018
Joined: 13 Mar 2011, 09:54
Znuny Version: 6.0.x
Real Name: Renée Bäcker
Company: Perl-Services.de
Contact:

Re: Access Control List for Agent queue access

Post by reneeb »

Why don't you use groups/roles?
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
jojo
Znuny guru
Posts: 15019
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Access Control List for Agent queue access

Post by jojo »

this is done via permissions not via ACL
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Mazowinski
Znuny newbie
Posts: 28
Joined: 19 Feb 2018, 14:04
Znuny Version: OTRS VERSION 6
Real Name: Denis Kalega
Company: BRAC Finace Ltd

Re: Access Control List for Agent queue access

Post by Mazowinski »

i created a new group and all agents are under this group but with different roles.
is there any way i can configure roles to queues for agents to access only specific queues within the same group
Post Reply