[OTRS6] AgentTicketQueue - missing Queues

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klsoft
Znuny newbie
Posts: 30
Joined: 25 Jan 2017, 13:59
Znuny Version: 6.0.6
Real Name: Karol
Company: Core Networks

[OTRS6] AgentTicketQueue - missing Queues

Post by klsoft »

Hello.

I've upgraded OTRS from 5 to 6 and in AgentTicketQueue I've had all queues for Agent with RW right. Now I see nothing.

Could someone help me to find which parameter is in OTRS6 to restore them?

It is currently:
Image

Was:
Image

Any help would be very appreciated.
Volverine87
Znuny newbie
Posts: 40
Joined: 14 Nov 2017, 15:19
Znuny Version: OTRS 5.0.20
Real Name: Rafal
Company: UKWSL

Re: [OTRS6] AgentTicketQueue - missing Queues

Post by Volverine87 »

Hi,

Get your Daemon to start first,

I had similar issue when I patched from version 5.0.20 to 5.0.26, queue was there but I couldn't seen,
I logged in as root, and then logged back in with my admin account, and worked, but no one give and answer why that happen.
Worth trying.
klsoft
Znuny newbie
Posts: 30
Joined: 25 Jan 2017, 13:59
Znuny Version: 6.0.6
Real Name: Karol
Company: Core Networks

Re: [OTRS6] AgentTicketQueue - missing Queues

Post by klsoft »

Yeah, Tried That. Nothing.

I have access to all my Queues, and can do everything correctly.

I just cannot see them in this View. I should be able to see them, even blinking if that will be set.
But here ... absolutely nothing.

Searching all the settings but ... nothing.
klsoft
Znuny newbie
Posts: 30
Joined: 25 Jan 2017, 13:59
Znuny Version: 6.0.6
Real Name: Karol
Company: Core Networks

Re: [OTRS6] AgentTicketQueue - missing Queues

Post by klsoft »

Maybe this is unconnected, but in AdminLog i Can see:

OTRS-CGI-10 Need GroupName!
klsoft
Znuny newbie
Posts: 30
Joined: 25 Jan 2017, 13:59
Znuny Version: 6.0.6
Real Name: Karol
Company: Core Networks

Re: [OTRS6] AgentTicketQueue - missing Queues

Post by klsoft »

Well.

It looks like:
Maint::Ticket::FulltextIndex --rebuild

Helped. now I see everything ok.
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