Hello.
I've upgraded OTRS from 5 to 6 and in AgentTicketQueue I've had all queues for Agent with RW right. Now I see nothing.
Could someone help me to find which parameter is in OTRS6 to restore them?
It is currently:
Was:
Any help would be very appreciated.
[OTRS6] AgentTicketQueue - missing Queues
Moderator: crythias
-
- Znuny newbie
- Posts: 40
- Joined: 14 Nov 2017, 15:19
- Znuny Version: OTRS 5.0.20
- Real Name: Rafal
- Company: UKWSL
Re: [OTRS6] AgentTicketQueue - missing Queues
Hi,
Get your Daemon to start first,
I had similar issue when I patched from version 5.0.20 to 5.0.26, queue was there but I couldn't seen,
I logged in as root, and then logged back in with my admin account, and worked, but no one give and answer why that happen.
Worth trying.
Get your Daemon to start first,
I had similar issue when I patched from version 5.0.20 to 5.0.26, queue was there but I couldn't seen,
I logged in as root, and then logged back in with my admin account, and worked, but no one give and answer why that happen.
Worth trying.
-
- Znuny newbie
- Posts: 30
- Joined: 25 Jan 2017, 13:59
- Znuny Version: 6.0.6
- Real Name: Karol
- Company: Core Networks
Re: [OTRS6] AgentTicketQueue - missing Queues
Yeah, Tried That. Nothing.
I have access to all my Queues, and can do everything correctly.
I just cannot see them in this View. I should be able to see them, even blinking if that will be set.
But here ... absolutely nothing.
Searching all the settings but ... nothing.
I have access to all my Queues, and can do everything correctly.
I just cannot see them in this View. I should be able to see them, even blinking if that will be set.
But here ... absolutely nothing.
Searching all the settings but ... nothing.
-
- Znuny newbie
- Posts: 30
- Joined: 25 Jan 2017, 13:59
- Znuny Version: 6.0.6
- Real Name: Karol
- Company: Core Networks
Re: [OTRS6] AgentTicketQueue - missing Queues
Maybe this is unconnected, but in AdminLog i Can see:
OTRS-CGI-10 Need GroupName!
OTRS-CGI-10 Need GroupName!
-
- Znuny newbie
- Posts: 30
- Joined: 25 Jan 2017, 13:59
- Znuny Version: 6.0.6
- Real Name: Karol
- Company: Core Networks
Re: [OTRS6] AgentTicketQueue - missing Queues
Well.
It looks like:
Maint::Ticket::FulltextIndex --rebuild
Helped. now I see everything ok.
It looks like:
Maint::Ticket::FulltextIndex --rebuild
Helped. now I see everything ok.