My company has been using OTRS for a while but I am new to the system. I am looking for a way to send an email with a summary of open tickets at the end of every work day. Both for the on-shore team (6 PM CST) and the off-shore team (7 AM CST), so 2 emails a day. I can connect through Putty to our OTRS IP and am seeing the various ticket.pm files but I am not sure how/ if they can help with this issue. I would appreciate any help and instruction since I am fairly new to OTRS/ Putty/ coding in general.