Restriction QueueView Ticket Agent by CustomerID

Moderator: crythias

Yoann
OTRS newbie
Posts: 6
Joined: 30 Sep 2016, 10:14
OTRS Version?: 5.0.9

Restriction QueueView Ticket Agent by CustomerID

Postby Yoann » 17 Apr 2018, 14:55

Hello

I would like to put a restriction in place to keep the tickets view. (Frontend)
Limit the view of Dashbaord, QueueView tickets based on the CustomerID parameter.

I set up an ACL.

Match settings
Properties
User
UserLogin: XXXXX
Ticket
CustomerID: XXX

Change settings
  PossibleNot 
 Action [RegExp] AgentTicket *

I have no rights on Tickets but I still see the tickets in my dashboard and QueueView
I add AgentTicketOverview in ACLKeysLevel3 :: Actions ### 100-Default in
Ticket → Core :: TicketACL.

It does not work .
Can you help me ?

Thank you in advance,

Regards,

Yoann

fcasal
OTRS expert
Posts: 97
Joined: 21 Apr 2014, 16:14
OTRS Version?: 6.0.7

Re: Restriction QueueView Ticket Agent by CustomerID

Postby fcasal » 23 Apr 2018, 06:16

First of all, check you have deployed the acl.

Perhapst you could try with the queue permissions instead of using an ACL.


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