Cyclical ticket - how to do it ?

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jalokim
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Real Name: Mikołaj
Company: PUW

Cyclical ticket - how to do it ?

Postby jalokim » 10 Apr 2018, 12:09

Hi, I have a problem.
How to do it in otrs so that the ticket will be created cyclically ?
For example:
Ticket title "backup data"
frequency "every week"

root
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Re: Cyclical ticket - how to do it ?

Postby root » 10 Apr 2018, 12:36

Hi,

The easiest way: create a shell script for sending an email and cron task.

- Roy
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jalokim
OTRS newbie
Posts: 2
Joined: 04 Dec 2017, 15:25
OTRS Version?: otrs 5
Real Name: Mikołaj
Company: PUW

Re: Cyclical ticket - how to do it ?

Postby jalokim » 10 Apr 2018, 13:50

root wrote:Hi,

The easiest way: create a shell script for sending an email and cron task.

- Roy


Good idea :)

When I use OTRSAppointmentCalendar and create "new event"... can I change an event to ticket?


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