Followup Escalation for Agent Only

Moderator: crythias

User avatar
sameer615
OTRS newbie
Posts: 36
Joined: 16 Aug 2017, 11:26
OTRS Version?: OTRS 5
Real Name: sameer sardar
Company: ENS

Followup Escalation for Agent Only

Postby sameer615 » 05 Apr 2018, 16:08

Just like "Escalation - first response time" in queue

can we set response time on each followup from Agent only ?? but not from customer because in a OTRS "Escalation - update time "calculates both response either form customer or agent.

Return to “General”

Who is online

Users browsing this forum: No registered users and 5 guests