we are challenging a Problem for a few weeks now. We have a Webservice as an Interface which is inserting articles for a specific Ticket. Everything works fine but in TicketZoom the Articles are in the wrong order. I wanted to change the default sort to be sorted by Date not by Article Number. How can i achieve that?
As Attachment i have two screenshots - the first one is sorted by Number "1,2,3" but it's not correct when you look on the date.
The other is sorted by Date and would be correct but you can see the order of the Numbers changed to "1,3,2".
Thanks for any information.
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