v 5.0.27 - Generic Interface (SOAP)
Doing historical searches - <ArchiveFlags> is not working for me.
ie; <ArchiveFlags>Y</ArchiveFlags>
Have tried y/n, Y/N, 0/1, with or without quotes, etc - doesn't make a difference; I am unable to pull archived records.
Ideas appreciated - I haven't got that much hair left to lose ...
Generic Interface (SOAP/REST) 5.0 - ArchiveFlags issue
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Generic Interface (SOAP/REST) 5.0 - ArchiveFlags issue
Last edited by kruegerM on 29 Mar 2018, 17:18, edited 1 time in total.
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Re: Generic Interface (SOAP) 5.0 - ArchiveFlags issue
Hello,
I have not used TicketSearch via the generic interface so far, but <ArchiveFlags>1</ArchiveFlags> seems to be the correct syntax.
Best regards
Emin
I have not used TicketSearch via the generic interface so far, but <ArchiveFlags>1</ArchiveFlags> seems to be the correct syntax.
Best regards
Emin
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Re: Generic Interface (SOAP) 5.0 - ArchiveFlags issue
<ArchiveFlags>1</ArchiveFlags> does not work for me...
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Re: Generic Interface (SOAP/REST) 5.0 - ArchiveFlags issue
Well - I can't get ArchiveFlags to make a difference with my REST connector either. If I curl:
/usr/bin/curl -k 'https://###.####.org/otrs/nph-genericinterface.pl/Webservice/GenericRESTConnector/Search?QueueIDs=1&ArchiveFlags=1&UserLogin=#######&Password=#########'
It doesn't matter what I set ArchiveFlags to - I get the same results. If I search "All Tickets" using the normal GUI - I get many more, so I know there are archived tickets in that queue.
I'm at a loss where to search next.
/usr/bin/curl -k 'https://###.####.org/otrs/nph-genericinterface.pl/Webservice/GenericRESTConnector/Search?QueueIDs=1&ArchiveFlags=1&UserLogin=#######&Password=#########'
It doesn't matter what I set ArchiveFlags to - I get the same results. If I search "All Tickets" using the normal GUI - I get many more, so I know there are archived tickets in that queue.
I'm at a loss where to search next.
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Re: Generic Interface (SOAP/REST) 5.0 - ArchiveFlags issue
Try "SearchInArchive=y"
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Re: Generic Interface (SOAP/REST) 5.0 - ArchiveFlags issue
Thanks, but no change - using:
/usr/bin/curl -k 'https://###.####.org/otrs/nph-genericinterface.pl/Webservice/GenericRESTConnector/Search?QueueIDs=1&SearchInArchive=y&UserLogin=#######&Password=#########'
produced same results
/usr/bin/curl -k 'https://###.####.org/otrs/nph-genericinterface.pl/Webservice/GenericRESTConnector/Search?QueueIDs=1&SearchInArchive=y&UserLogin=#######&Password=#########'
produced same results
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Re: Generic Interface (SOAP/REST) 5.0 - ArchiveFlags issue
Last ditch effort - I created a perl script to do a Ticket Search thru the REST connector. Setting ArchiveFlags => 'y' makes no change in the ouput. That's 100% failure