FATAL ERROR WHEN ACCESSING THE OTRS INDEX PAGE

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Mazowinski
Znuny newbie
Posts: 28
Joined: 19 Feb 2018, 14:04
Znuny Version: OTRS VERSION 6
Real Name: Denis Kalega
Company: BRAC Finace Ltd

FATAL ERROR WHEN ACCESSING THE OTRS INDEX PAGE

Post by Mazowinski »

Hello Team,
I did some apache webserver and linux security hardening configurations but am now unable to access the otrs index page as it returns the error below

FATAL ERROR
Can't write '/opt/otrs/var/tmp/CacheFileStorable/TemplateProvider/c/5/c5a66f2f443badafb2cac17622162aa3': Permission denied

Any assistance please
jojo
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Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
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Re: FATAL ERROR WHEN ACCESSING THE OTRS INDEX PAGE

Post by jojo »

revert your cahnges.
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Mazowinski
Znuny newbie
Posts: 28
Joined: 19 Feb 2018, 14:04
Znuny Version: OTRS VERSION 6
Real Name: Denis Kalega
Company: BRAC Finace Ltd

Re: FATAL ERROR WHEN ACCESSING THE OTRS INDEX PAGE

Post by Mazowinski »

Thanks Jojo i reset Selinux back to disabled mode and otrs worked fine afterwards
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