Article Not Showing on Process Ticket created with Transition Action

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iclaude
Znuny newbie
Posts: 97
Joined: 31 Mar 2016, 10:30
Znuny Version: OTRS 6.0.30
Real Name: Claude Chelene

Article Not Showing on Process Ticket created with Transition Action

Post by iclaude »

I am creating Process Tickets using the transition action TicketCreate but the ticket does not have or its not showing any article.

Can you help me figure out what did I do wrong?

Best Regards
OTRS 6
wurzel
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Re: Article Not Showing on Process Ticket created with Transition Action

Post by wurzel »

Hi,

the best thing is to look in the logs.

Florian
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iclaude
Znuny newbie
Posts: 97
Joined: 31 Mar 2016, 10:30
Znuny Version: OTRS 6.0.30
Real Name: Claude Chelene

Re: Article Not Showing on Process Ticket created with Transition Action

Post by iclaude »

wurzel wrote:Hi,

the best thing is to look in the logs.

Florian
Hi,

In the logs I see this error:

Can't process Transition for Process 'Process-55a4b1743fc79a6dbb2068e8897664bb', can't get State out of the config!
No Data for Process 'Process-55a4b1743fc79a6dbb2068e8897664bb' found!

The process 'Process-55a4b1743fc79a6dbb2068e8897664bb' is the one being used in the Parent Ticket.

Regards
OTRS 6
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