I am creating Process Tickets using the transition action TicketCreate but the ticket does not have or its not showing any article.
Can you help me figure out what did I do wrong?
Best Regards
Article Not Showing on Process Ticket created with Transition Action
Moderator: crythias
Re: Article Not Showing on Process Ticket created with Transition Action
Hi,
the best thing is to look in the logs.
Florian
the best thing is to look in the logs.
Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
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OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
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- Znuny newbie
- Posts: 97
- Joined: 31 Mar 2016, 10:30
- Znuny Version: OTRS 6.0.30
- Real Name: Claude Chelene
Re: Article Not Showing on Process Ticket created with Transition Action
Hi,wurzel wrote:Hi,
the best thing is to look in the logs.
Florian
In the logs I see this error:
Can't process Transition for Process 'Process-55a4b1743fc79a6dbb2068e8897664bb', can't get State out of the config!
No Data for Process 'Process-55a4b1743fc79a6dbb2068e8897664bb' found!
The process 'Process-55a4b1743fc79a6dbb2068e8897664bb' is the one being used in the Parent Ticket.
Regards
OTRS 6