Hello Everyone,
We are using process management in otrs 5.0 for employee on boarding in the organization.
I have created a workflow for the same and en\have created a dynamic field called joining date.
We need to have this field to show data in the queue view so that the agent working on the que can look at the joining dates and open these tickets to work on them.
My challenge is after having enabled this dynamic field in the agent queue view. I have blank data in the joining data column as shown in the attachment below.
Please let me know if i am missing something here.
Dynamic field data not showing up in Agent Queue View
Moderator: crythias
Dynamic field data not showing up in Agent Queue View
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- Znuny expert
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Re: Dynamic field data not showing up in Agent Queue View
If you go in the ticket itself in the dynamic field panel, do you see it filled up there?
Can you show us the config you did for the queue view to add it? Did you add the "dynamicfield_" before your field name in the config?
Can you show us the config you did for the queue view to add it? Did you add the "dynamicfield_" before your field name in the config?
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Re: Dynamic field data not showing up in Agent Queue View
Hello
The configuration
The configuration
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Re: Dynamic field data not showing up in Agent Queue View
wheelshot wrote:If you go in the ticket itself in the dynamic field panel, do you see it filled up there?
Can you show us the config you did for the queue view to add it? Did you add the "dynamicfield_" before your field name in the config?
You do not have the required permissions to view the files attached to this post.
Re: Dynamic field data not showing up in Agent Queue View
You do not have the required permissions to view the files attached to this post.
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- Znuny expert
- Posts: 188
- Joined: 15 Dec 2014, 20:49
- Znuny Version: 4.0.24
- Location: QC, Canada
Re: Dynamic field data not showing up in Agent Queue View
There's your error (I think). On your config screenshot, for the default columns, you wrote "joiningdate" and not "DynamicField_joiningdate". You can see in the list that you added some the right way with "DynamicField_".
Tell me if its working.
Tell me if its working.
Re: Dynamic field data not showing up in Agent Queue View
Thanks a ton..it worked