Filter issue with double queue

Moderator: crythias

Ralph
OTRS newbie
Posts: 40
Joined: 17 Jun 2015, 13:40
OTRS Version?: 3.3.9 (win)

Filter issue with double queue

Postby Ralph » 08 Mar 2018, 09:17

Setup:
Department A (own mail address) > Queue A
Department B (own mail address) > Queue B

Filters:
Mail to Department A > Queue A
Mail to Department B > Queue B

Issue:
Mail gets send to bother departments, two tickets get made but both on Department A. I know this happens because the first filter runs before the second, however how can I avoid this so each department gets a ticket for the single mail?

And is there an option to disable a filter without having to remove it?

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crythias
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Joined: 04 May 2010, 18:38
OTRS Version?: 5.0.x
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Re: Filter issue with double queue

Postby crythias » 08 Mar 2018, 15:39

to disable a filter, among other ways, can be to include a filter it can't match.
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