Dear Support,
A strange behaviour started in our existing OTRS system.
From yesterday night fetched mail not deleting from system and keep on creating duplicate tickets.
Your kind support save us our daily activities and run our business smoothly.
Thanks in advance.
Regards,
Avinash Illindra
Fetched mail not deleting from mail box
Moderator: crythias
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- Znuny newbie
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- Real Name: Avinash Illindra
Re: Fetched mail not deleting from mail box
check the logs and the OTRS spool directory.
Please also note that this forum does not replace commercial grade support you are expecting here, if you require it you have to purchase services.
Please also note that this forum does not replace commercial grade support you are expecting here, if you require it you have to purchase services.
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
- Znuny newbie
- Posts: 60
- Joined: 31 Mar 2016, 06:13
- Znuny Version: OTRS 5 Free
- Real Name: Avinash Illindra
Re: Fetched mail not deleting from mail box
Sorry, I'm not much familiar with OTRS OS level. Can you please guide me what all logs I need to verify.
Regards,
Avinash Illindra
Regards,
Avinash Illindra
-
- Znuny newbie
- Posts: 60
- Joined: 31 Mar 2016, 06:13
- Znuny Version: OTRS 5 Free
- Real Name: Avinash Illindra
Re: Fetched mail not deleting from mail box
Can you please provide the details of Commercial services and contact mail id to take it forward.
And please let us know what all services covered in this commercial services ?
And please let us know what all services covered in this commercial services ?
Re: Fetched mail not deleting from mail box
Have a look on the page of the OTRS group which is vendor and producer of OTRS (www.otrs.com)
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Administrator
- Posts: 3968
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: Fetched mail not deleting from mail box
And you can also see possibilities at the page of Znuny (http://www.znuny.com), the company of the OTRS creator.
And most of the companies listed at viewtopic.php?f=104&t=8247&p=89605#p89605 also provide commercial services.
- Roy
And most of the companies listed at viewtopic.php?f=104&t=8247&p=89605#p89605 also provide commercial services.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?