Fetched mail not deleting from mail box

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avinashillindra
Znuny newbie
Posts: 60
Joined: 31 Mar 2016, 06:13
Znuny Version: OTRS 5 Free
Real Name: Avinash Illindra

Fetched mail not deleting from mail box

Post by avinashillindra »

Dear Support,

A strange behaviour started in our existing OTRS system.
From yesterday night fetched mail not deleting from system and keep on creating duplicate tickets.

Your kind support save us our daily activities and run our business smoothly.

Thanks in advance.

Regards,
Avinash Illindra
jojo
Znuny guru
Posts: 15019
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
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Re: Fetched mail not deleting from mail box

Post by jojo »

check the logs and the OTRS spool directory.

Please also note that this forum does not replace commercial grade support you are expecting here, if you require it you have to purchase services.
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
avinashillindra
Znuny newbie
Posts: 60
Joined: 31 Mar 2016, 06:13
Znuny Version: OTRS 5 Free
Real Name: Avinash Illindra

Re: Fetched mail not deleting from mail box

Post by avinashillindra »

Sorry, I'm not much familiar with OTRS OS level. Can you please guide me what all logs I need to verify.

Regards,
Avinash Illindra
avinashillindra
Znuny newbie
Posts: 60
Joined: 31 Mar 2016, 06:13
Znuny Version: OTRS 5 Free
Real Name: Avinash Illindra

Re: Fetched mail not deleting from mail box

Post by avinashillindra »

Can you please provide the details of Commercial services and contact mail id to take it forward.

And please let us know what all services covered in this commercial services ?
jojo
Znuny guru
Posts: 15019
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Fetched mail not deleting from mail box

Post by jojo »

Have a look on the page of the OTRS group which is vendor and producer of OTRS (www.otrs.com)
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
root
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Znuny Version: Znuny and Znuny LTS
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Re: Fetched mail not deleting from mail box

Post by root »

And you can also see possibilities at the page of Znuny (http://www.znuny.com), the company of the OTRS creator.

And most of the companies listed at viewtopic.php?f=104&t=8247&p=89605#p89605 also provide commercial services.

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
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