Deleting tickets older than x days

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andy17d
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Deleting tickets older than x days

Post by andy17d »

How to delete tickets older than 100 days?
I tried to use a general agent but there is a possibility to select the range only up to 60 days in advance.
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christianclavet
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Re: Deleting tickets older than x days

Post by christianclavet »

Hi.

Seem that you can't directly as you said the developers fixed the limit to 60 days. You could use 3 or 4 month instead (90-120 days)?
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jojo
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Re: Deleting tickets older than x days

Post by jojo »

use another timing, like 3 month, 10 weeks etc

are you really on 6.0.8 or 4.0.19

there are several security issues, you should update
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andy17d
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Re: Deleting tickets older than x days

Post by andy17d »

christianclavet wrote: 27 Aug 2018, 21:27 Seem that you can't directly as you said the developers fixed the limit to 60 days. You could use 3 or 4 month instead (90-120 days)?
Christianclavet - you are great.
A simple solution, and what effective. I did not think about it :)
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