Hello,
I try to activate the ability to create a process ticket in the customer portal but I don't see the menu as mentioned in the sysconfig area :
CustomerFrontend::Module###CustomerTicketProcess --> Create new process ticket.
How can I achieve this ?
Thank you for your prompt help
André
OTRS 5.0.16
Centos 7.3.1611
MySQL : 5.7.17
Process Ticket - Customer Portal
Moderator: crythias
Re: Process Ticket - Customer Portal
Hi,
you need to have a valid (active) process with one start activity with a customer dialogue.
Florian
you need to have a valid (active) process with one start activity with a customer dialogue.
Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
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OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
Re: Process Ticket - Customer Portal
Thank you for your comment. Yes I have it, I reproduced the Order book example. In the Agent GUI, work perfectly.
Thanks for your help
André
Thanks for your help
André
Re: Process Ticket - Customer Portal
Additional info :
When I deactivate this setting CustomerFrontend::NavBarModule###10-CustomerTicketProcesses
I see the menu "Create new process ticket" but I got the message "No Process configured".
As I wrote, the process "Demo book ordering" is active and fully operational in the Agent GUI.
Should I define somewhere that the process is available in the customer portal ?
Thank you
André
When I deactivate this setting CustomerFrontend::NavBarModule###10-CustomerTicketProcesses
I see the menu "Create new process ticket" but I got the message "No Process configured".
As I wrote, the process "Demo book ordering" is active and fully operational in the Agent GUI.
Should I define somewhere that the process is available in the customer portal ?
Thank you
André
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Re: Process Ticket - Customer Portal
Hi,
The initial activity dialogue needs to be also available for customer, not only agents
- Roy
The initial activity dialogue needs to be also available for customer, not only agents
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: Process Ticket - Customer Portal
Thank you so much, I didn't see this setting.