Process Ticket - Customer Portal

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andrep
Znuny newbie
Posts: 29
Joined: 13 Aug 2015, 13:12
Znuny Version: 4.0.10

Process Ticket - Customer Portal

Post by andrep »

Hello,

I try to activate the ability to create a process ticket in the customer portal but I don't see the menu as mentioned in the sysconfig area :
CustomerFrontend::Module###CustomerTicketProcess --> Create new process ticket.

How can I achieve this ?

Thank you for your prompt help

André

OTRS 5.0.16
Centos 7.3.1611
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wurzel
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Re: Process Ticket - Customer Portal

Post by wurzel »

Hi,

you need to have a valid (active) process with one start activity with a customer dialogue.

Florian
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andrep
Znuny newbie
Posts: 29
Joined: 13 Aug 2015, 13:12
Znuny Version: 4.0.10

Re: Process Ticket - Customer Portal

Post by andrep »

Thank you for your comment. Yes I have it, I reproduced the Order book example. In the Agent GUI, work perfectly.

Thanks for your help

André
andrep
Znuny newbie
Posts: 29
Joined: 13 Aug 2015, 13:12
Znuny Version: 4.0.10

Re: Process Ticket - Customer Portal

Post by andrep »

Additional info :

When I deactivate this setting CustomerFrontend::NavBarModule###10-CustomerTicketProcesses

I see the menu "Create new process ticket" but I got the message "No Process configured".

As I wrote, the process "Demo book ordering" is active and fully operational in the Agent GUI.

Should I define somewhere that the process is available in the customer portal ?

Thank you

André
root
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Re: Process Ticket - Customer Portal

Post by root »

Hi,

The initial activity dialogue needs to be also available for customer, not only agents

- Roy
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andrep
Znuny newbie
Posts: 29
Joined: 13 Aug 2015, 13:12
Znuny Version: 4.0.10

Re: Process Ticket - Customer Portal

Post by andrep »

Thank you so much, I didn't see this setting.
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