When i try to forward a EMail on Action=AgentTicketZoom, i'm getting http error 500 (Internal Server Error). No message in the logs (error/acces log).
Code: Select all
10.71.1.3 - - [01/Mar/2018:18:52:51 -0300] "GET /otrs/index.pl?Action=AgentTicketForward;TicketID=473;ArticleID=2559 HTTP/1.1" 200 7136 "https://www.assefaz.org.br/otrs/index.pl?Action=AgentTicketZoom;TicketID=473" "Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0"
10.71.1.3 - - [01/Mar/2018:18:52:55 -0300] "POST /otrs/index.pl? HTTP/1.1" 200 162 "https://www.assefaz.org.br/otrs/index.pl?Action=AgentTicketForward;TicketID=473;ArticleID=2559" "Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0"
10.71.1.3 - - [01/Mar/2018:18:52:56 -0300] "POST /otrs/index.pl? HTTP/1.1" 200 100 "https://www.assefaz.org.br/otrs/index.pl?Action=AgentTicketForward;TicketID=473;ArticleID=2559" "Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0"
10.71.1.3 - - [01/Mar/2018:18:52:58 -0300] "GET /otrs/index.pl?Action=PictureUpload;FormID=1519941171.3175672.46539867;ContentID=inline456536.527816112.1519923211.11196376.6438952%40www.assefaz.org.br HTTP/1.1" 200 38416 "https://www.assefaz.org.br/otrs/index.pl?Action=AgentTicketForward;TicketID=473;ArticleID=2559" "Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0"
Thanks,
jp