otrs 6 generic agent

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Mazowinski
Znuny newbie
Posts: 28
Joined: 19 Feb 2018, 14:04
Znuny Version: OTRS VERSION 6
Real Name: Denis Kalega
Company: BRAC Finace Ltd

otrs 6 generic agent

Post by Mazowinski »

Hello everyone,

i have configured a generic agent to close successfully all tickets set to pending auto+ but it does not run until it run it manually. How do i configure it to run automatically
fcasal
Znuny wizard
Posts: 336
Joined: 21 Apr 2014, 16:14
Znuny Version: 6.0.18

Re: otrs 6 generic agent

Post by fcasal »

For running it automatically you have to configure the part called: Automatic Execution (Multiple tickets).
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