Hello everyone,
i have configured a generic agent to close successfully all tickets set to pending auto+ but it does not run until it run it manually. How do i configure it to run automatically
otrs 6 generic agent
Moderator: crythias
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- Znuny newbie
- Posts: 28
- Joined: 19 Feb 2018, 14:04
- Znuny Version: OTRS VERSION 6
- Real Name: Denis Kalega
- Company: BRAC Finace Ltd
Re: otrs 6 generic agent
For running it automatically you have to configure the part called: Automatic Execution (Multiple tickets).