Hello,
in the queue overview there is this number after the quenename in brackets, which indicates the number of tickets in the queue (new / open / pending reminder / pending close/auto).
We often use the "pending" status for al lot of tickets, so we would like to make the number after the queue indicate the number of just "open" and "new" tickets.
Is this possible?
I already tried removing "pending reminder" and "pending auto" (Sysconfig -> Ticket -> Core::Ticket - Ticket::ViewableStateType), but this just hides those tickets in the queue, but the number in brackets is untouched.
Thanks,
Harry
The numbers in the queue overview
Moderator: crythias
Re: The numbers in the queue overview
I doubt this is possible without changing the core source files. If you really need this, you're probably better off contacting OTRS Group for commercial support/development.