Dear Support,
Can someone help me from my issues.
Our instance details:
OS : OEL 6.5
Current OTRS Version: 5.0.9
Upgrading Version: 6.0.4
While upgrading I am facing perl version issue. Existing version of perl is 5.10 for OTRS 6.0.4 required perl is 5.16.
And I am not able to proceed with upgrade due to perl issue.
Perl 5.16 version is not available for OEL 6.5 version.
Can you anyone suggest any workaround for this.
Thanks in advance.
Regards,
Avinash Illindra
Upgrade to OTRS 6 from OTRS 5.0.9 version
Moderator: crythias
-
- Znuny newbie
- Posts: 60
- Joined: 31 Mar 2016, 06:13
- Znuny Version: OTRS 5 Free
- Real Name: Avinash Illindra
Re: Upgrade to OTRS 6 from OTRS 5.0.9 version
Upgrade your OS (or switch to a newer server), also going to the Cloud is an option
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
- Znuny newbie
- Posts: 60
- Joined: 31 Mar 2016, 06:13
- Znuny Version: OTRS 5 Free
- Real Name: Avinash Illindra
Re: Upgrade to OTRS 6 from OTRS 5.0.9 version
Hi Jojo,
As you suggested I have installed OEL 7.2 OS in new server and tried to install prerequisites of OTRS.
Here are also I have faced few errors, below they're:
Error: Package: otrs-5.0.9-01.noarch (/otrs-5.0.9-01.noarch)
Requires: perl(XML::LibXSLT)
Error: Package: otrs-5.0.9-01.noarch (/otrs-5.0.9-01.noarch)
Requires: perl(Template)
You could try using --skip-broken to work around the problem
You could try running: rpm -Va --nofiles --nodigest
[root@supportdesk ~]#
Please suggest.
Regards,
Avinash Illindra
As you suggested I have installed OEL 7.2 OS in new server and tried to install prerequisites of OTRS.
Here are also I have faced few errors, below they're:
Error: Package: otrs-5.0.9-01.noarch (/otrs-5.0.9-01.noarch)
Requires: perl(XML::LibXSLT)
Error: Package: otrs-5.0.9-01.noarch (/otrs-5.0.9-01.noarch)
Requires: perl(Template)
You could try using --skip-broken to work around the problem
You could try running: rpm -Va --nofiles --nodigest
[root@supportdesk ~]#
Please suggest.
Regards,
Avinash Illindra
Re: Upgrade to OTRS 6 from OTRS 5.0.9 version
Read the installation guideline in the adminn manual (doc.otrs.com)
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com