UnlockOnAway

Moderator: crythias

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lukbec
Znuny newbie
Posts: 34
Joined: 20 Apr 2012, 15:03
Znuny Version: 2.4.6

UnlockOnAway

Post by lukbec »

Hello,

can set up a system so that a blocked ticket does not become unlocked when the agent has an out of office enabled, and there is a new article from follow up?

I found such an configuration, but it does not work.

Ticket::UnlockOnAway
Unlock tickets whenever a note is added and the owner is out of office.
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