Hi,
How can I create an ACL that does not allow agents to move Process Tickets when they are on specific Activities?
Regards
[SOLVED] ACL for Process ticket
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[SOLVED] ACL for Process ticket
Last edited by iclaude on 13 Feb 2018, 14:11, edited 1 time in total.
OTRS 6
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Re: ACL for Process ticket
You should use the GUI for ACLs in the admin area.
Properties -> Ticket -> DynamicField_ActivityID -> <insert the entity id of the activity>
PossibleNot -> Action -> AgentTicketMove => 0
-> Ticket -> Queue -> [regex]*
(untested)
Properties -> Ticket -> DynamicField_ActivityID -> <insert the entity id of the activity>
PossibleNot -> Action -> AgentTicketMove => 0
-> Ticket -> Queue -> [regex]*
(untested)
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[SOLVED] Re: ACL for Process ticket
Thank youreneeb wrote:You should use the GUI for ACLs in the admin area.
Properties -> Ticket -> DynamicField_ActivityID -> <insert the entity id of the activity>
PossibleNot -> Action -> AgentTicketMove => 0
-> Ticket -> Queue -> [regex]*
(untested)
It worked like this:
Properties -> Ticket -> DynamicField_ProcessManagementProcessID -> <insert the entity id of the process>
Properties -> Ticket -> DynamicField_ProcessManagementActivityID -> <insert the entity id of the activity>
PossibleNot -> Action -> AgentTicketMove => 0
Regards
OTRS 6