New to OTRS. I installed my instance 2 weeks ago (OTRS6) and integrated Active Directory as a backend for agents. I am trying to integrate my customers with the same Active Directory backend (some of my agents will also be customers at times).
My LDAP binding and authentication is working (proven with a Wireshark trace, many times). Also proven by going in as an administrator into the Admin menu and I can see the customers populated, but when I'm trying to login from the customer.pl page, I get login failed.
Any help would be appreciated. Please let me know what you need for information. I'm not getting much for logs.
One more note, I was following a guide ealier on, that indicated to configure these settings within Default.pm.
Thanks in advance.
lilpat
**Installed on Ubuntu 16.04, Apache2, Mysql (all most recent versions for Ubuntu)
Customer login failed with LDAP Backend
Moderator: crythias
Re: Customer login failed with LDAP Backend
never change the Defaults.pm!
Please show your changes and the errors from the logfile
Please show your changes and the errors from the logfile
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny newbie
- Posts: 3
- Joined: 09 Feb 2018, 04:11
- Znuny Version: 6.0.4
- Real Name: Patrick Sanscartier
Re: Customer login failed with LDAP Backend
thanks jojo. Where is the log file located and what is the name of that file? As I mentioned, I am totally new to OTRS. I have years of experience in managing Linux OS, but nothing with OTRS. I will have to restore the Default.pm from the install, and modify Config.pm.
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- Znuny newbie
- Posts: 3
- Joined: 09 Feb 2018, 04:11
- Znuny Version: 6.0.4
- Real Name: Patrick Sanscartier
Re: Customer login failed with LDAP Backend
By restoring the Defaults.pm to the original, then copying my settings over to Config.pm, I noticed that there was a block of lines missing:
$Self->{'Customer::AuthModule'} =..... (and 5 more defining my connection settings)
This is now resolved. Thanks jojo for your help.
$Self->{'Customer::AuthModule'} =..... (and 5 more defining my connection settings)
This is now resolved. Thanks jojo for your help.