New to OTRS. I installed my instance 2 weeks ago (OTRS6) and integrated Active Directory as a backend for agents. I am trying to integrate my customers with the same Active Directory backend (some of my agents will also be customers at times).
My LDAP binding and authentication is working (proven with a Wireshark trace, many times). Also proven by going in as an administrator into the Admin menu and I can see the customers populated, but when I'm trying to login from the customer.pl page, I get login failed.
Any help would be appreciated. Please let me know what you need for information. I'm not getting much for logs.
One more note, I was following a guide ealier on, that indicated to configure these settings within Default.pm.
Thanks in advance.
**Installed on Ubuntu 16.04, Apache2, Mysql (all most recent versions for Ubuntu)