Hi All,
I have tested survey module on test1 and test2 didnt had any issue. but as soon as I install module to Live system and created first survey to test on live i receive this error
Survey Error!
Invalid survey key.
The inserted survey key is invalid, if you followed a link maybe this is obsolete or broken.
the link in email a receive from otrs doesnt contain unique PublicSurveyID for some reason:
http://...../otrs/public.pl?Action=PublicSurvey;PublicSurveyKey=<OTRS_PublicSurveyKey>
comparing from test system it was look like:
http://..../otrs/public.pl?Action=PublicSurvey;PublicSurveyKey=5548eacc4ef892baa10ebcb1f57a25a8
I already tried reinstall the package.
Then tried uninstall it and install again, when i kill all the session on system. but that didnt fix it.
Is it require system restart or mysql restart?
What did i missed or whats go wrong... all suggestion will be welcome.
Survey Error - Invalid survey key.
Moderator: crythias
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- Znuny newbie
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- Real Name: Rafal
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Survey Error - Invalid survey key.
Last edited by Volverine87 on 08 Feb 2018, 17:25, edited 1 time in total.
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- Znuny newbie
- Posts: 40
- Joined: 14 Nov 2017, 15:19
- Znuny Version: OTRS 5.0.20
- Real Name: Rafal
- Company: UKWSL
Re: Survey Error - Invalid survey key.
Found the solution,
can't believe it was so simple I will post it just in case someone else will be stop by it:
So on survey it self on the body of email i changed manually FQDN to our website name where otrs is hosted so the link will work for external customers, but for some reason http address became highlighted as a link without ending ">"
so example:
"http://my.webpage.com/otrs/public.pl?Ac ... cSurveyKey>"
when actually i should stay as plain text or whole url
"http://my.webpage.com/otrs/public.pl?Ac ... SurveyKey>"
Without ">" on end of URL OTRS couldnt apply PublicSurveyKey as didnt seen the end of string.
Hope that will help other.
Thanks
can't believe it was so simple I will post it just in case someone else will be stop by it:
So on survey it self on the body of email i changed manually FQDN to our website name where otrs is hosted so the link will work for external customers, but for some reason http address became highlighted as a link without ending ">"
so example:
"http://my.webpage.com/otrs/public.pl?Ac ... cSurveyKey>"
when actually i should stay as plain text or whole url
"http://my.webpage.com/otrs/public.pl?Ac ... SurveyKey>"
Without ">" on end of URL OTRS couldnt apply PublicSurveyKey as didnt seen the end of string.
Hope that will help other.
Thanks
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- Administrator
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Re: Survey Error - Invalid survey key.
Hi,
That's why there is a tag like <OTRS_CONFIG_FQDN> and a SysConfig to configure the FQDN.
-Roy
That's why there is a tag like <OTRS_CONFIG_FQDN> and a SysConfig to configure the FQDN.
-Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?