Hi all,
I have a problem with my customer history in my "AgentTicketPhone" action, my problem is the history not shows only the tickets from the customer i selected, shows from all customers.
Someone has passed this issue?
Thanks for help me!!!
Customer History on Action "AgentTicketPhone"
Moderator: crythias
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- Real Name: Roy Kaldung
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Re: Customer History on Action "AgentTicketPhone"
Hi,
I'm pretty sure that when you talk about customer you really talk about the customer user. The action shows you all tickets which have the same customerid, that's the reason.
- Roy
I'm pretty sure that when you talk about customer you really talk about the customer user. The action shows you all tickets which have the same customerid, that's the reason.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?