Reply to customers only after approval

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ArcheNoah77
Znuny newbie
Posts: 9
Joined: 09 Jun 2017, 08:58
Znuny Version: 6.0.2

Reply to customers only after approval

Post by ArcheNoah77 »

Hello,

I would like to have that the answers that an agent (trainee) sends out to the customer first have to be approved by another agent (instructor).

Does anyone have experience or an idea how to do that?
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