Open TicketZoom after a ticket creation

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fcollerette
Znuny newbie
Posts: 24
Joined: 27 Dec 2017, 20:40
Znuny Version: 6.0.2-03

Open TicketZoom after a ticket creation

Post by fcollerette »

HI,

I'm looking to get in the TicketZoom after an agent creates a ticket.

Currently, when we created a "phone ticket" and save it.
We stay in the "New Phone ticket" interface (an new empty one).

I would like that is an agent creates a ticket this way that when he saves it, he gets in the TicketZoom instead.

I try looking for something like "Ticket::Frontend::CustomerTicketMessage###NextScreenAfterNewTicket" or "Ticket::Frontend::AgentTicketMove###NextScreen" but I coudn't find anything related to "AgentTicketPhone".

Can anyone point me in the right direction ?
root
Administrator
Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
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Re: Open TicketZoom after a ticket creation

Post by root »

Hi,

That's a personal preference of the agent, he can switch from CreateTicket to TicketZoom on his own. System configuration is found by searching for CreateNextMask

- Roy
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fcollerette
Znuny newbie
Posts: 24
Joined: 27 Dec 2017, 20:40
Znuny Version: 6.0.2-03

Re: Open TicketZoom after a ticket creation

Post by fcollerette »

Wow ! How did I missed that !

Thanks a lot for your help.
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